All purchases from BERG+BETTS can be returned within a 14-days trial period, starting the day of receiving the order, without stating a reason. If you are going to return an item you must email firstname.lastname@example.org so we can approve and expect the arrival of the return. A 24 month warranty comes with all our products. Please, see WARRANTY below for more information.
All items returned within the 14-days trial period must be in the same condition in which they were received and the battery must not be activated with the plastic still on the crown of the watch. In case the buyer wishes to return the product, he or she is allowed to unpack the product and only use it to determine whether he/she wants to keep the product. The returned products will be carefully examined, as they must be unworn and in their original packaging, containing all accessories of the packaging.
In case the product is received broken or damaged, the buyer is obliged to inform us immediately at email@example.com and we will send further instruction of how to proceed.
Please note, that if a buyer wishes to return the order, the shipping cost is his/her responsibility. We recommend that the buyer chooses a secured shipment method, as the return shipment is at his/her risk. We will inspect the product carefully and when a default (not caused by the customer) is detected, a repaired product or a replacement will be sent back and the customer will be reimbursed for his/her expenses.
BERG+BETTS watches come with a two year warranty against defects in materials and workmanship. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it. The warranty does not cover the glass and general wear and tear on the watch face and or leather strap.
If you believe you have a warranty claim, please email firstname.lastname@example.org to determine the course of action.
Once your claim is received, we will repair or replace your watch at our discretion and be in touch via email. Please allow 7 - 10 days to process your claim once we have received it. Please note that we do require proof of purchase for all warranty claims, including watches that have been given as a gift.If you have purchased the watch for a gift, please make sure to keep the invoice just in case.